Technical Success Manager ( AI/OCR/IDP) - Remote

Overview

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.

In Short

• Conduct value discovery sessions with key customers.
• Articulate the gap between current and desired states for clients.
• Build and maintain customer/partner relationships.
• Be a strategic advisor to customers/partners.
• Identify and facilitate customer training needs.
• Prevent and eliminate obstacles for customers.
• Manage customer expectations regarding timelines and resolutions.
• Research and investigate customer issues.
• Identify and measure customer product usage and satisfaction.
• Drive customer references and advocacy.

Requirements

• 5+ years in Pre-Sales or Technical Account Management.
• SaaS experience required.
• Business and technical acumen.
• Experience with OCR, Intelligent Document Processing, or similar technologies.
• Strong project management and analytical skills.
• Excellent customer-facing and interpersonal skills.
• Strong written and verbal English communication skills.
• Proven self-starter with a strong track record.
• Advance proficiency in MS Office Suite.

Benefits

• Remote and hybrid working options.
• Flexible hours for work-life balance.
• Two paid volunteering days off annually.
• Paid parental leave in all locations.