Informatics Analyst II - Remote

Overview

The Informatics Analyst II role at Abbott involves providing IT support for Diagnostic customers, focusing on troubleshooting and resolving complex IT issues related to laboratory systems.

In Short

• Remote role with up to 20% travel.
• First point of contact support for Abbott Diagnostics customers.
• Diagnose and resolve IT issues related to analyzers and middleware.
• Manage urgent issues that may affect multiple analyzers.
• Provide after-hours support for Informatics issues.
• Utilize a ticket documentation system for compliance.
• Collaborate with peers and teams for knowledge sharing.
• Requires Bachelor's Degree in a related field.
• Minimum of 5 years experience in IT or Informatics.
• Experience with SQL Database queries preferred.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• At least 5 years of experience in IT or Informatics.
• Experience with medical technology is a plus.
• Fluency in product knowledge for effective support.
• Strong communication skills for customer interactions.
• Ability to work under pressure and manage urgent issues.
• Experience with middleware and Lab Information Systems.
• Preferred: Master's Degree or equivalent experience.
• Helpful: SQL Database query experience.
• Willingness to provide after-hours support.

Benefits

• Career development opportunities.
• Free medical coverage through Health Investment Plan.
• Excellent retirement savings plan with employer contribution.
• Tuition reimbursement and student debt programs.
• Recognized as a great place to work globally.
• Supportive of diverse employees and working parents.
• Access to health and wellness benefits.
• Opportunity to work with a global healthcare leader.
• Engagement in meaningful work that impacts lives.
• Inclusive and diverse work environment.