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Customer Service Associate (Southeast Asia) - Remote

Posted 1 week ago
Customer Service
Full Time
Malaysia

Overview

The Customer Service Associate will act as a Beauty-Tech Consultant, providing exceptional support across major marketplace platforms and social media channels in Southeast Asia.

In Short

  • Manage daily chat inquiries on Shopee, Lazada, and TikTok.
  • Monitor and respond to product and shop reviews.
  • Engage with customers on Meta and TikTok.
  • Facilitate product exchanges, returns, and refunds.
  • Assist customers with product inquiries and education.
  • Report technical issues and customer trends to teams.
  • Maximize revenue through upselling and cross-selling.
  • Reports to Senior eCommerce Specialist.

Requirements

  • 1-2 years in Customer Service or E-commerce role.
  • Fresh graduates are welcome to apply.
  • Comfortable with marketplace seller centers and social media tools.
  • Excellent command of English; additional local languages are a plus.
  • Problem-solver attitude with a high degree of empathy.
  • Diploma or Degree in Communications, Business, or relevant experience.

Benefits

  • Work remotely from Southeast Asia.
  • Incentives included for sales performance.
21-1-2022 - 2.0 last version logo

21-1-2022 - 2.0 last version

FOREO is a forward-thinking company that specializes in integrating artificial intelligence with digital marketing strategies. The company focuses on leveraging technology to enhance affiliate marketing and streamline processes through API integration and task automation. With a commitment to innovation, FOREO provides opportunities for interns to develop their skills in a flexible remote work environment, fostering a culture of curiosity and professional growth.

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