Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for ensuring the movement of freight by coordinating with carriers according to customer needs.

In Short

• Manages the customer board by confirming pick up and deliveries.
• Communicates with clients when shipments are delivered.
• Tracks and traces merchandise for updates.
• Requires 3 to 4 years of experience.
• Handles pro number entry and obtains PODs.
• Provides PODs to billing.
• Delivers distinct customer service for key clients.
• Requests missing PODs from carriers.
• Provides daily reports to key clients.
• Supports dispatchers with data entry.

Requirements

• Fluency in Spanish and English is mandatory.
• Experience in customer service and freight coordination.
• Strong communication skills.
• Ability to provide timely updates to clients.
• Proficient in data entry tasks.

Benefits

• Opportunity to work with a diverse client base.
• Gain experience in freight logistics.
• Supportive team environment.