Customer Support Specialist - Remote

Overview

As a member of the Support Team at Zyte, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible.

In Short

• Provide world class support for our Zyte customers by delighting them in every interaction
• Investigate and resolve issues keeping the customer up to date on progress
• Strong customer focus with a mindset for preventing future recurrence of issues
• Demonstrate leadership and ability to work independently to resolve complex technical issues
• Share ideas, issues and lessons learned with the rest of the team
• Engage with engineering teams to help resolve issues and propose new features
• Act as Subject Matter Expert for existing or new Product
• Assist developers in the customer side to help troubleshoot their spider code
• Provide assistance to internal groups in Zyte to troubleshoot issues
• Be available to participate in the weekend shift - approximately one weekend every month

Requirements

• Extremely well organised and self-motivated
• Creative problem solver with a can-do attitude
• Passion for great customer service

Benefits

• Work remotely from anywhere
• Be part of a globally distributed team
• Opportunity for continuous improvement and learning