Investor Suspense Analyst - Remote

Overview

As an Investor Suspense Analyst at Zillow Home Loans, you will play a vital role in resolving post-closing suspense issues and audit findings to ensure timely, compliant loan purchases, working in a fully remote position.

In Short

• Resolve post-closing suspense issues and audit findings.
• Collaborate with internal teams and external partners.
• Gather documentation to address deficiencies.
• Maintain information within the Loan Origination System (Encompass).
• Identify trends and recommend process improvements.
• Ensure loans are purchased within the required time frame.
• Build relationships with investors and internal employees.
• Exercise judgment in prioritizing and resolving issues.
• Work in a supportive, high-performing team environment.
• Thrive in a fast-paced environment and meet deadlines.

Requirements

• Minimum of 5 years of experience in mortgage underwriting or processing.
• Experience with Jumbo, Conventional, FHA, and VA loans.
• Familiarity with loan documents and compliance requirements.
• Strong problem-solving and process improvement skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite.
• Ability to thrive in a fast-paced environment.
• Willingness to work overtime as required.
• Ability to produce and maintain reports outlining trends.
• Demonstrated ability to resolve complex issues.

Benefits

• Competitive base salary.
• Equity awards based on experience and performance.
• Recognition and celebration of contributions.
• Inclusive and innovative work environment.
• Flexibility in work location.