Traveler Care Specialist - Remote

Overview

Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. As a fully remote company, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning.

In Short

• Seeking a highly motivated, customer service-minded Traveler Care Specialist.
• Work at the intersection of customers and Zicasso’s global network of travel providers.
• Assess and process incoming client travel inquiries via email, phone, and online.
• Build trusted relationships with travelers to understand and meet their needs.
• Drive customer loyalty and repeat bookings.
• Provide exceptional customer service and consultation.
• Collaborate with Partnerships, Product, and Marketing teams.
• Leverage data and analytics to drive customer success.
• Coach and mentor team members as needed.
• Opportunity for professional growth within the Traveler Care Team.

Requirements

• 8+ years of experience in the travel industry, focusing on luxury tours or hotels.
• Passionate about travel with extensive international experience.
• Strong customer service skills and relationship-building abilities.
• Fluent in oral and written English.
• Adaptable communicator with a cheerful demeanor.
• Motivated and enthusiastic in a start-up environment.
• Comfortable with technology and Google Workspace.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours.
• Bachelor's degree or higher preferred.

Benefits

• Fully remote work arrangement.
• Competitive compensation and benefits package.
• Open Paid Time Off policy and 10 days of company-paid holidays.
• Stock options package.
• 401K retirement plan with employer matching.
• Discounted luxury travel during off-season.
• Annual company retreat at international destinations.