Client Account Manager - Remote

Overview

We are hiring a Client Account Manager to support one of Zappy’s U.S. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management.

In Short

• Serve as the primary point of contact for 30–50+ active client accounts
• Manage day-to-day communication via email, phone, Slack, and messaging tools
• Build trust and maintain strong, professional client relationships
• Coordinate internally with delivery, marketing, and operations teams
• Track client needs, requests, and timelines to ensure smooth execution
• Lead client calls, check-ins, and ongoing support conversations
• Identify opportunities to expand or upsell accounts when appropriate
• Proactively resolve issues and prevent churn
• Maintain detailed documentation and updates in internal systems

Requirements

• Experience as an Account Manager, Client Success Manager, or Client Services Manager
• Background in agency, consulting, or service-based environments
• Excellent English communication skills (written and verbal)
• Strong organization, follow-through, and time management
• Comfortable handling a high volume of client relationships
• Ability to work independently in a remote environment
• Availability to work U.S. business hours or significant overlap

Benefits

• Fully remote, long-term role
• Embedded with a high-performing U.S. client team
• Clear expectations and repeatable workflows
• Growth potential into senior or lead account roles
• Backed by Zappy’s recruiting and support infrastructure