Case Manager - Remote

Overview

Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing.

In Short

• Improve on-time delivery, quality, and customer satisfaction.
• Track and monitor customer orders and partner jobs.
• Provide excellent customer service through relationship building.
• Leverage technical knowledge to ensure timely job delivery.
• Understand supplier capabilities and execute oversight activities.
• Manage customer complaints and report on order statuses.
• Document case activity in the central database.
• Comply with quality management systems.
• Interface with various teams to ensure customer satisfaction.
• Participate in initiatives to simplify complex processes.

Requirements

• Prior project management, supply chain, and customer service experience.
• Minimum of 3 years of related experience.
• Bachelor's degree in Supply Chain, Engineering, or related field preferred.
• Knowledge of manufacturing processes and inspection methods.
• Ability to perform root cause analysis and problem-solving.

Benefits

• Dynamic work environment.
• Opportunity to drive efficiency and innovation.
• Engagement with a fast-moving team of professionals.