Lead UX Writer - Remote

Overview

We are seeking an exceptional Lead UX Writer to join our Design and Product team. Your mission is to redefine the voice of the Xapo Bank mobile application, transforming complexity into a seamless, premium and human-centric mobile experience.

In Short

• Work from anywhere, impact everywhere.
• Define and own the Content Design System and Voice & Tone guidelines.
• Audit existing user flows to enhance user experience.
• Collaborate with Legal to simplify regulatory language.
• Craft microcopy and onboarding flows for financial transactions.
• Conduct copy testing and sentiment analysis.
• Educate stakeholders on the ROI of clear writing.
• Manage stakeholders and negotiate copy decisions.
• Work closely with cross-functional teams.
• Emphasize clarity and brevity in user communication.

Requirements

• 5+ years of UX Writing or Content Design experience.
• Track record of improving usability and conversion rates.
• Experience in a regulated environment.
• Strong portfolio of user journeys.
• Expertise in simplifying financial jargon.
• Understanding of accessibility standards.
• Knowledge of localisation best practices.
• Understanding of mobile-first design patterns.

Benefits

• Work 100% remotely from anywhere in the world.
• Great work-life balance with flexible schedules.
• Yearly budget for individual learning and development goals.
• Collaborate with a high-performance team.
• Impact global financial technology.