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Lab Engineer - Remote

Posted 8 weeks ago

Worksighted

Worksighted

DevOps / Sysadmin
Full Time
Worldwide

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Overview

As a Lab Engineer at Worksighted, you will be responsible for creating new user accounts and deploying client devices, both in-house and remotely, while troubleshooting hardware and software issues.

In Short

  • Responsible for user account creation and management.
  • Deploy client devices including computers and mobile devices.
  • Troubleshoot hardware and software issues.
  • Engage with hardware and software vendors as needed.
  • Maintain communication with clients regarding equipment.
  • Work in a fast-paced environment.
  • Utilize support tools and automation for efficiency.
  • Document time and work completed accurately.
  • Participate in a rotating schedule for front office coverage.
  • Adhere to company policies and SLAs.

Requirements

  • High School Diploma or GED equivalent.
  • 1-2 years of experience in Information Technology.
  • Basic knowledge of user account management and computer hardware.
  • Ability to communicate effectively.
  • Customer-first orientation.
  • Quick decision-making skills.

Benefits

  • Competitive benefits package including medical, dental, and vision insurance.
  • Generous compensation package with quarterly bonuses.
  • Paid time off for vacations and personal days.
  • Wellness benefits including a monthly stipend.
  • Open and collaborative work environment.
  • Frequent employee engagement activities.
  • In-depth onboarding program.
  • Continuous performance management process.

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