Lab Engineer - Remote

Overview

As a Lab Engineer at Worksighted, you will be responsible for creating new user accounts and deploying client devices, both in-house and remotely, while troubleshooting hardware and software issues.

In Short

• Responsible for user account creation and management.
• Deploy client devices including computers and mobile devices.
• Troubleshoot hardware and software issues.
• Engage with hardware and software vendors as needed.
• Maintain communication with clients regarding equipment.
• Work in a fast-paced environment.
• Utilize support tools and automation for efficiency.
• Document time and work completed accurately.
• Participate in a rotating schedule for front office coverage.
• Adhere to company policies and SLAs.

Requirements

• High School Diploma or GED equivalent.
• 1-2 years of experience in Information Technology.
• Basic knowledge of user account management and computer hardware.
• Ability to communicate effectively.
• Customer-first orientation.
• Quick decision-making skills.

Benefits

• Competitive benefits package including medical, dental, and vision insurance.
• Generous compensation package with quarterly bonuses.
• Paid time off for vacations and personal days.
• Wellness benefits including a monthly stipend.
• Open and collaborative work environment.
• Frequent employee engagement activities.
• In-depth onboarding program.
• Continuous performance management process.