International Intake Specialist - Remote

Overview

The International Intake Specialist serves as a primary liaison to ensure that international patients receive exceptional care and support throughout their healthcare journey at Mass General Brigham.

In Short

• Coordinates clinical reviews and appointments for international patients.
• Documents transactions in departmental databases.
• Develops relationships with healthcare providers and client groups.
• Customizes patient itineraries based on needs.
• Facilitates high-level requests with professionalism.
• Conducts research on physician profiles and hospital resources.
• Maintains knowledge of services provided by MGH/Partners.
• Collaborates with CSS staff for cross-coverage.
• Executes special projects as required.
• Ensures an outstanding experience for patients and families.

Requirements

• High School Diploma or equivalent required.
• 5-7 years of related experience in healthcare or business.
• Expertise in EPIC and CRM systems.
• Ability to understand medical terminology.
• Proficient in Microsoft Office and database management software.
• Strong multitasking and prioritization skills.
• Excellent relationship management and communication skills.
• Ability to handle sensitive information discreetly.
• Fluency in a language other than English is preferred.
• Proven ability to work independently and as part of a team.

Benefits

• Join a passionate community dedicated to patient care.
• Work in a leading academic medical center.
• Opportunities for professional development.
• Participate in groundbreaking medical discoveries.
• Be part of a system committed to community service.