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International Intake Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

The International Intake Specialist serves as a primary liaison to ensure that international patients receive exceptional care and support throughout their healthcare journey at Mass General Brigham.

In Short

  • Coordinates clinical reviews and appointments for international patients.
  • Documents transactions in departmental databases.
  • Develops relationships with healthcare providers and client groups.
  • Customizes patient itineraries based on needs.
  • Facilitates high-level requests with professionalism.
  • Conducts research on physician profiles and hospital resources.
  • Maintains knowledge of services provided by MGH/Partners.
  • Collaborates with CSS staff for cross-coverage.
  • Executes special projects as required.
  • Ensures an outstanding experience for patients and families.

Requirements

  • High School Diploma or equivalent required.
  • 5-7 years of related experience in healthcare or business.
  • Expertise in EPIC and CRM systems.
  • Ability to understand medical terminology.
  • Proficient in Microsoft Office and database management software.
  • Strong multitasking and prioritization skills.
  • Excellent relationship management and communication skills.
  • Ability to handle sensitive information discreetly.
  • Fluency in a language other than English is preferred.
  • Proven ability to work independently and as part of a team.

Benefits

  • Join a passionate community dedicated to patient care.
  • Work in a leading academic medical center.
  • Opportunities for professional development.
  • Participate in groundbreaking medical discoveries.
  • Be part of a system committed to community service.

WNR

WNR

1200 The General Hospital Corporation, part of Mass General Brigham, is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. With a commitment to diversity, equity, and inclusion, the organization values a wide range of backgrounds and experiences, believing they drive innovation in medical research and patient care. Mass General Brigham is recognized as a leader in the practice of medicine, built on a rich history of prestigious hospitals and academic medical centers. The organization strives to enhance healthcare quality and value while fostering a passionate community focused on impactful medical advancements.

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