Pharmacy Communications Program Manager - Remote

Overview

The Pharmacy Communications Program Manager will be the central point of contact between the company and its partner pharmacies, ensuring efficient communication and operations.

In Short

• Manage inbound pharmacy messages and assign priorities.
• Draft and send updates to pharmacy partners.
• Run daily health checks to ensure smooth operations.
• Host weekly meetings to address issues and changes.
• Coordinate feedback loops with Product and Compliance teams.
• Create and maintain operational documentation.
• Train new hires and conduct refresher sessions.
• Build dashboards to track trends and propose improvements.
• Lead post-mortems on incidents and track resolutions.

Requirements

• 4+ years in Customer Service Operations or Program Management.
• Experience with ticket management systems like Intercom or Zendesk.
• Proven ability to meet SLAs while ensuring quality service.
• Excellent written and verbal communication skills.
• Knowledge of HIPAA and familiarity with other regulations.
• Must be based in the US or Canada with reliable internet.

Benefits

• Flexible working hours.
• Remote work options.
• Casual work environment.
• Employee engagement activities.
• Diverse global team.