Call Centre Agent - Remote

Overview

We are looking for a dedicated and customer-focused Call Centre Agent to join our Operations team. In this role, you will be responsible for delivering exceptional customer service by handling inbound and outbound calls, resolving inquiries, and processing customer requests efficiently.

In Short

• Answer inbound calls and respond to customer inquiries professionally and courteously
• Identify customer needs and provide appropriate solutions within set timeframes
• Handle complaints, inquiries, and follow-ups to ensure resolution
• Maintain accurate records of customer interactions in CRM systems
• Process orders, forms, and applications as required
• Follow company communication procedures and policies
• Engage customers and provide a positive service experience
• Participate in training sessions and team meetings
• Assist with special projects and team tasks as needed

Requirements

• Proven experience in a call centre or customer service role
• Strong phone handling skills and active listening ability
• Excellent verbal and written communication skills
• Familiarity with CRM systems
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent

Benefits

• 20 Paid Time Off
• Referral Bonus – 70 AUD per successful referral to the Wingman platform
• Annual Trip – connect with the broader Wingman community in person
• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected
• Access to a Network – collaborate with fellow contractors and onshore specialists
• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways
• More Work, More Opportunity – potential for additional contracts
• High-Impact Projects – work alongside top-tier Australian partners
• Flexibility First – deliver your work in your way
• Advisory Support – HR, Tax, and setup guidance available
• 100% Work-From-Home Contracts – all engagements designed for remote delivery