Fraud Prevention Specialist - Remote

Overview

WindshieldHUB is a fast-growing, technology-driven auto glass service platform trusted by over 1 million drivers across the United States. Customers can instantly book, schedule, and pay online—without ever stepping foot in a shop. We accept a wide range of payment methods including credit cards, Apple Pay, Google Pay, Amazon Pay, and offer financing options through AfterPay, Affirm, and Klarna. As a company that operates heavily through digital payments, fraud prevention is a mission-critical function for our success.

In Short

• Monitor and review incoming credit card and digital wallet transactions for suspicious activity.
• Investigate flagged orders and stop potentially fraudulent transactions before they are fulfilled.
• Manage and respond to chargebacks and disputes, primarily through Stripe, by gathering and submitting compelling evidence.
• Track dispute outcomes and provide regular reports on trends and opportunities for improvement.
• Collaborate with internal teams (Customer Service, Finance, Tech) to address fraud-related issues.
• Recommend and help implement updates to fraud prevention policies and detection tools.
• Stay informed about current fraud trends, chargeback regulations, and industry best practices.

Requirements

• Minimum 3 years of experience as a Fraud Prevention Specialist or similar role in a high-volume, card-not-present environment (e.g., e-commerce or online services).
• Demonstrated experience with chargeback management and dispute resolution, preferably via Stripe.
• Strong attention to detail, investigative mindset, and analytical thinking.
• Excellent written communication skills for submitting effective dispute responses.
• Ability to work independently, manage priorities, and meet deadlines in a remote setup.

Benefits

• Fully remote work environment – work from the comfort of your home.
• Opportunity to make a meaningful impact and protect the company from financial risk.
• Work with a collaborative and supportive global team.
• Competitive compensation based on experience and qualifications.