Remote Patient Relations Manager

Overview

The Remote Patient Relations Manager at CVS Health is responsible for educating patients about Medicare programs and assisting them in navigating insurance options to enhance patient access to care.

In Short

• Educate patients about Medicare and insurance options.
• Advocate for patients navigating healthcare and insurance issues.
• Serve as a resource for clinic staff on insurance questions.
• Manage orientation for new patients.
• Support clinic management with operational activities.
• Foster patient engagement through events.
• Utilize computer programs for patient management.
• Experience with customer service and problem-solving is preferred.
• Work collaboratively with the healthcare team.
• Assist patients in applying for public benefits.

Requirements

• Strong computer skills, including MS Office or Google Suite.
• US work authorization.
• Preferred proficiency in languages like Spanish or Polish.
• Experience in customer service or patient advocacy.
• Problem-solving orientation and positive attitude.
• Background in sales is a plus.
• Experience with Medicare and Managed Care is preferred.
• Bachelor's degree or equivalent experience preferred.
• Ability to work well with older adults.
• CRM experience is a plus.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance and financial coaching.
• Paid time off and family leave.
• Dependent care resources.
• Colleague assistance programs.
• Retiree medical access.
• Additional benefits based on eligibility.