Brokerage Operations Associate - Remote

Overview

The Brokerage Operations Associate at Vouch plays a key role in supporting clients through brokerage operations workflows, ensuring accurate information for policy binding, and enhancing operational efficiency.

In Short

• Support the broker team and operations for customer journeys.
• Bind policies and ensure documentation accuracy.
• Triage policy servicing requests.
• Coordinate with clients regarding billing inquiries.
• Drive value through follow-up opportunities.
• Document and refine operational processes.
• Work in a fast-paced, customer service-oriented environment.
• Utilize strong communication and organizational skills.
• Problem-solve and improve processes.
• Maintain composure in complex situations.

Requirements

• 2+ years in customer service-oriented roles.
• 1+ year in an insurance-related role.
• Active Property and Casualty License.
• Strong communication and organizational skills.
• Attention to detail with written communication.
• Problem-solving driven mindset.
• Dependable and action-oriented.
• Able to handle ambiguity.
• Independent problem-solver.
• Able to manage high volumes of requests.

Benefits

• Competitive compensation and equity packages.
• Health, dental, and vision insurance.
• Parental leave.
• Flexible vacation time.
• Wellness and technology allowances.
• Professional development funding.
• Home office setup allowance.
• Partnerships for learning and development.
• Support for various employee groups.
• Access to wellbeing perks.