Call Center Advisor 1 - Tier 1 - Remote

Overview

The Call Center Advisor 1 - Tier 1 position at Vetsource provides first-tier customer support for inbound calls, helping pet healthcare professionals and pet owners with various inquiries. This role is critical in delivering excellent customer service and ensuring client satisfaction.

In Short

• Provide first-tier customer service support for inbound calls.
• Engage with clients to address needs, complaints, and issues.
• Utilize active listening to understand customer inquiries.
• Resolve common customer issues and provide solutions.
• Maintain accurate records of customer interactions.
• Assist customers with web orders and account management.
• Collaborate with other departments to resolve problems.
• Work in a fast-paced call center environment.
• Manage calls efficiently while meeting call center metrics.
• Participate in training and development opportunities.

Requirements

• High School diploma or G.E.D.
• At least 1 year of customer service experience.
• Familiarity with business applications and software.
• Ability to troubleshoot basic technical issues.
• Strong multitasking and communication skills.
• Ability to work rotating Saturdays.
• Reliable internet access for remote work.
• Typing speed of at least 40 WPM.
• Experience in veterinary or animal-related fields preferred.
• Bilingual in Spanish is a plus.

Benefits

• Competitive pay and benefits including medical and dental insurance.
• Employee Assistance Program and pet insurance.
• PTO, Holidays, and Floating Holidays.
• Retirement Savings Plan with employer matching.
• Flexible scheduling and remote work options.
• Paid parental leave.
• Engagement in company events and resource groups.