Renewals Manager, Data Intelligence - Remote

Overview

In this role, you will be working in Veson Nautical's Data Intelligence division. The Data Intelligence division combines the leading VesselsValue, Q88 and Oceanbolt brands into a World leading suite of online, analytical and regulatory products for the commercial Maritime sector.

In Short

• Maximise customer retention rates through effective sales techniques over the phone, video and email while also minimising customer churn and contraction.
• Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues etc.
• Manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies.
• Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce).
• Protect existing revenue streams, identify opportunities and risks by proactively assessing customer health to mitigate churn and downsell risk.
• Liaise with customers to ensure POs and Order Forms are accurately completed to allow for internal deal process.
• Manage renewal strategy with focus of demonstrating value, mitigating risk and converting expansion opportunities to maximise gross and net revenue retention.
• Meet or exceed Individual/Team Sales Quotas – Quarterly/Annually.

Requirements

• Minimum 3 years related sales or customer experience (examples Account Management, Renewals Manager, Customer Success).
• Experience in client-facing, pre- or post-sales roles, particularly in a SaaS or Data environment.
• Experienced in driving renewals with predictability and delivering to targeted gross retention rates.
• Understanding subscription-based revenue models and customer lifecycle, ideally with Data and/or SaaS offerings.
• Experience in the maritime industry preferred, but not essential.
• Effective communicator, strong interpersonal and collaboration skills.
• Motivated, driven and results-oriented.
• Strong negotiation, presentation and closing skills.
• Exceptional relationship-building, with the ability to engage with client at all levels of an organization.

Benefits

• We are focused on building a diverse and inclusive workforce.
• If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
• While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points.