Remote Customer Service Representative

Overview

We are seeking a talented and high-energy Remote Customer Service Representative to join our Project Coordination (PC) Department. This is an exciting opportunity to grow professionally while playing an essential role in the company’s success.

In Short

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Efficiently manage a high volume of calls and email correspondence
• Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
• Deliver exceptional customer service while maintaining strong client relationships
• Utilize professional de-escalation techniques to resolve complex client issues
• Accurately enter project notes, client communications, and data into internal systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform additional administrative tasks as needed
• Coordinate meetings, track action items, and follow up with stakeholders

Requirements

• Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role
• Proven ability to manage multiple projects and priorities simultaneously
• Strong experience handling inbound and outbound customer communication
• Exceptional verbal and written communication skills
• Strong de-escalation and customer management abilities
• Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar
• Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms
• Strong organizational, multitasking, and stakeholder management skills
• Comfortable navigating multiple systems and learning new technology quickly
• Skilled in Excel, Google Sheets, reporting tools, and accurate data entry
• Ability to work both collaboratively and independently in a remote environment
• English proficiency at B2 level or above
• Professionalism, honesty, integrity, and a growth mindset
• Resilient and capable of thriving in a fast-paced, high-pressure environment
• Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup

Benefits

• Opportunity for professional growth
• Work from the comfort of your home
• Join a supportive and dynamic team
• Contribute to meaningful projects in environmental consulting
• Flexible working hours