Customer Retention Specialist (French Speaker) - Remote

Overview

As a Customer Retention Specialist, you’ll ensure that every traveler feels heard, valued, and inspired to travel with us again. You’ll be the voice of care and loyalty, strengthening our long-term relationships with travelers and helping us turn happy customers into true brand ambassadors.

In Short

• Identify and reduce customer concerns that could impact brand trust.
• Call travelers after their tours to gather feedback and ensure they feel valued.
• Motivate travelers to complete CSat surveys and inspire them to rebook.
• Encourage travelers to book again and stay loyal to our brands.
• Respond to negative comments and reviews with professionalism and care.
• Pass bigger claims or unresolved cases to the Customer Service Specialists.
• Communicate trends and traveler feedback to product, sales, and service teams.
• Use AI tools to save time and improve how you work.

Requirements

• At least 2 years of customer service experience with strong and proven results.
• You genuinely care about the travel experience of each customer.
• You turn feedback into constructive outcomes.
• You remain professional and composed when handling complaints.
• You work proactively with internal teams.
• You’re a team player and communicate clearly and respectfully.
• You are available to work 8 hours per day between 8AM and 8PM, Central European Time (CET).
• You speak and write French fluently, and are confident in English as well.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees.
• Yearly 2-week offsite.
• Participation in the overall company's profits.