Customer Service Representative (Remote)

Overview

The Customer Service Representative at Vanguard College Prep plays a crucial role in connecting staff, students, and parents while supporting the company's mission to enhance afterschool education.

In Short

• Acts as the focal point of information between staff, students, and parents.
• Handles all incoming calls and messages.
• Assists in developing relationships with existing clients.
• Implements and perfects office systems and procedures.
• Manages company calendar and appointments.
• Supports sales and production activities.
• Comfortable with social media engagement.
• Participates in staff meetings as needed.
• Ensures consistency in the company’s public image.
• Provides marketing assistance.

Requirements

• Bachelor’s Degree or higher.
• Excellent organizational and time management skills.
• Self-starter with a positive attitude.
• Ability to multitask under pressure.
• Strong written and verbal communication skills.
• Proficient in IOS, Windows, MS Office Suite, and G-Suites.
• Experience in an educational institution is a plus.
• Detail-oriented with strong follow-up skills.
• Ability to handle confidential information discreetly.
• Ability to work in a fast-paced environment.

Benefits

• Paid time off.
• Sick Days.
• Vacation Days.