Customer Service Representative - Remote

Overview

We are looking for a skilled Customer Service Representative to join our team, servicing the Malaysia-based Distributors and customers. The successful candidate will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

In Short

• Assist customers in processing orders, applications, and registrations.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Handle inbound call center and walk-in customers.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties pertaining to the job requirements.
• Excellent verbal and written communication skills required.
• MANDARIN speaking candidates are encouraged to apply.
• Minimum 2 years customer service experience preferred.
• Available for remote work exclusively on alternate Saturdays.

Requirements

• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to always remain professional and courteous with customers.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic computer knowledge and working knowledge of order entry system.

Benefits

• 5 working days (Monday to Fridays), 11:00 am to 8:00 pm.
• Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.