Customer Service Representative - Remote (East Coast)

Overview

The Customer Service Representative supports customers and Territory Managers by providing assistance with hotel supply orders, ensuring customer satisfaction through effective communication and problem resolution.

In Short

• Answer incoming calls and emails from Territory Managers.
• Process orders, invoices, credits/returns, and respond to inquiries.
• Research and provide information on delivery issues and order status.
• Resolve customer order problems and discrepancies.
• Participate in training programs regularly.
• Maintain communication with internal departments for order updates.
• Utilize MS Office for documentation and communication.
• Ensure customer satisfaction through follow-ups.
• Prioritize and manage multiple tasks effectively.
• Maintain attention to detail for accuracy in order processing.

Requirements

• High School diploma or GED required; college degree preferred.
• 2 years of Customer Service experience.
• Knowledge of shipping procedures and inventory control.
• Excellent verbal and written communication skills.
• Ability to solve problems and make decisions.
• Detail-oriented with strong organizational skills.
• Proficient in MS Windows and Office applications.
• Call Center experience is a plus.
• Ability to work under pressure and meet deadlines.
• Willingness to participate in ongoing training.

Benefits

• Competitive salary based on experience.
• Participation in the Company’s Incentive Plan.
• Comprehensive benefits package.
• Opportunities for personal and professional growth.
• Supportive work environment.
• Equal Opportunity Employer.
• Flexible work hours based on business needs.
• Access to training resources and programs.
• Employee discounts on company products.
• Engagement in sustainability and diversity initiatives.