Five9 Dialer Specialist - Remote

Overview

We're hiring a Dialer Specialist/Analyst to manage outbound/inbound call campaigns using Five9. You'll be the go-to person for making sure the dialer runs smooth, the lists are optimized, and the data is clear.

In Short

• Run and tune Five9 for outbound and inbound campaigns
• Track performance, troubleshoot issues, and improve call strategy
• Use Excel, Airtable, Power BI, or PostgreSQL to create and update reports
• Work with the contact center team to adjust dialing tactics
• Train and support agents on how to get the most from the system
• Keep everything compliant and organized

Requirements

• Strong Five9 admin experience — non-negotiable
• Excel/Google Sheets skills — you should know formulas, filters, pivots
• Solid data analysis skills — can you spot patterns and fix problems?
• Background in a healthcare contact center? That’s a plus
• Bonus if you’ve worked with Airtable, PostgreSQL, or Power BI
• You communicate clearly and solve problems fast

Benefits

• $1800–$2000/month
• Fully remote (Philippines-based only)
• Must have strong internet + backup power
• Flexible schedule, but core hours are US PST
• Weekend work might come up occasionally