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Office 365 Proactive Copilot Ambassador (Portuguese) - Remote

Posted 35 weeks ago
Customer Service
Contract
Worldwide

Overview

An American multinational technology company is seeking a Portuguese Speaking Office 365 Proactive Copilot Ambassador to provide technical support and advise customers on maximizing their O365 subscriptions.

In Short

  • Provide technical support for Office 365 products and services.
  • Engage with customers and demonstrate Copilot features.
  • Gather customer feedback to improve user experience.
  • Provide training and support for Copilot usage.
  • Create and maintain documentation related to Copilot.
  • Strong command of English and Portuguese required.
  • Excellent communication and problem-solving skills.
  • Experience with Office 365 applications is essential.
  • Ability to work independently and build client relationships.
  • Device requirements include a dedicated computer setup.

Requirements

  • Strong command of English and Portuguese.
  • Superior communication skills including active listening.
  • Knowledge of Office 365 technologies.
  • Experience with O365 web applications.
  • Excellent problem-solving skills.
  • Strong interpersonal skills.
  • Persuasion skills are a plus.
  • A positive attitude and relationship-building ability.
  • Ability to speak a second language may be advantageous.

Benefits

  • Join a program that fosters community and social good.
  • Participate in diversity and inclusion activities.
  • Work with a leading technology company.
  • Opportunity to enhance customer engagement skills.
  • Gain experience in technical support and documentation.
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Upwork is a leading online platform that connects freelancers with clients seeking various services. The company collaborates with enterprise clients to support projects such as AI Large Language Model (LLM) training, focusing on tasks that include prompt writing, translation, data annotation, and content creation. Upwork emphasizes the importance of high-quality work and offers remote opportunities for skilled professionals, particularly those with native language proficiency and advanced degrees.

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