MS Windows Consumer Team lead - Remote

Overview

As a visionary leader in this critical role, you'll spearhead our global, remote team, driving them towards unparalleled service delivery, customer satisfaction, and product-led growth (PLG) in Windows and Office technologies.

In Short

• Lead a global, remote team of technical specialists.
• Embrace the gig economy's dynamic.
• Drive product-led growth by empowering your team.
• Champion diversity and inclusion.
• Maintain a proactive approach to case management.
• Collaborate with Operations Leads for continuous improvement.
• Implement outcome-based performance metrics.
• Demonstrate exceptional problem-solving skills.
• Exhibit mastery in change management.
• Engage in strategic planning and execution.

Requirements

• Proven experience in Microsoft 365.
• Solid track record of managing customer support teams.
• Outstanding leadership capabilities.
• A track record of driving customer satisfaction.
• Advanced analytical skills.
• Superior communication and interpersonal skills.
• Adaptability and flexibility.
• Understanding of Product Led Growth concept.
• A deep-seated passion for technology.

Benefits

• Flexibility to work remotely from anywhere in the world.
• A role that presents both challenges and rewards.
• A dynamic team environment with opportunities for advancement.
• A competitive compensation package.