Data Science Analyst - Remote

Overview

The Data Science Analyst provides technical assistance to help learners access and navigate online training systems, serving as a liaison between end-users and the learning platform while performing data analysis and support tasks.

In Short

• Monitor and respond to LMS support inquiries.
• Provide support to learners via phone and email.
• Troubleshoot LMS issues and collaborate with support teams.
• Assist in analyzing data from various sources.
• Maintain and analyze statistical models.
• Perform data manipulation and programming tasks.
• Engage with IT resources as necessary.
• Participate in cross-team projects.
• Educate users on system functionalities.
• Work independently and collaboratively in a team.

Requirements

• Degree in a related field.
• Less than 2 years of relevant work experience.
• Experience with Learning Management Systems preferred.
• Strong communication skills.
• Detail-oriented and organized.
• Proficiency with Microsoft Office 365.
• Ability to work independently and in teams.
• Comfort with technology and learning new systems.
• Patience and empathy in supporting learners.
• Excellent verbal and written communication skills.

Benefits

• Comprehensive health benefits.
• Retirement plans.
• Paid time off.
• Access to professional development resources.
• Supportive work environment.
• Opportunities for career advancement.
• Collaborative team culture.
• Commitment to diversity and inclusion.
• Flexible work arrangements.
• Access to university resources and programs.