German-Speaking Sales & Customer Service Representative - Remote

Overview

We're hiring a Sales & Customer Service Representative. Someone who thrives on juggling multiple priorities, digging into admin processes, AND confidently handling customer interactions. You’ll be the go-to support for inbound and outbound queries, product explanation, sales conversion, CRM accuracy, and post-sale assistance.

In Short

• Answer inbound calls/emails with confidence and clarity across a multi-product insurance portfolio.
• Explain complex product features and exclusions in a way that’s human, not robotic.
• Qualify prospects and guide them from enquiry to purchase.
• Follow up warm leads to convert opportunities into sales.
• Manage post-sale support such as policy activation, document submission, and amendments.
• Log customer data and sales activity accurately in CRM and internal systems.
• Monitor and report on recurring questions or process gaps — suggest improvements proactively.
• Support internal workflows by triaging queries to the right departments.
• Help keep documentation clean, current, and compliant.
• Take initiative during downtime to assist with overflow admin tasks or team support duties.

Requirements

• Fluent in German.
• Proven experience in sales and customer service.
• Strong communication skills.
• Ability to handle multiple tasks efficiently.
• Experience with CRM systems.
• Attention to detail and commercial awareness.
• Proactive problem-solving skills.
• Willingness to learn and adapt.
• Availability for midshift hours.
• Experience in insurance or related fields is a plus.

Benefits

• Work from home flexibility.
• Competitive salary and incentives.
• Comprehensive training and support.
• Opportunities for career advancement.
• Dynamic and supportive team environment.