Voice Operations Engineer - Remote

Overview

Twilio is seeking a talented engineer to help maintain its carrier connectivity globally, working with a small but agile global team of connectivity experts.

In Short

• Work with Twilio’s carrier partners and handle Voice escalations
• Diagnose, troubleshoot and resolve service issues related to VoIP telephony
• Manage Voice carrier capacity and monitoring
• Handle Voice traffic maintenance and migrations
• Develop and maintain operational processes
• Maintain accurate and easy to follow internal documentation
• Participate in the on-call rotation

Requirements

• Strong telecom experience working with VoIP, SIP, RTP, SRTP or other voice telephony protocols
• Experience with Wireshark and packet analysis
• Experience working with telecom carriers
• Experience handling escalations and driving root cause analysis
• Good understanding of Voice routing best practices
• Ability to work independently and as part of a team
• Participation in the on-call rotation
• Excellent verbal and written English, more languages (Spanish, Portuguese) is a plus
• Minimum of three years of relevant work experience

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Support for volunteering and donation efforts