Director of Product: Core Experience & Customer Lifetime Value - Remote

Overview

TrustedHousesitters is a global community connecting pet owners with trustworthy sitters for in-home care. We’re looking for a Director of Product to shape the future of our core member experience and drive customer lifetime value.

In Short

• Lead the strategy and roadmap for the core end-to-end member experience.
• Enhance the app as our primary engagement channel.
• Establish and monitor key product health metrics.
• Design product experiences that encourage sharing and advocacy.
• Collaborate on pricing and monetization strategies.
• Build and mentor a high-performing team of product managers.
• Work cross-functionally with senior leadership.
• Drive commercial and product performance.
• Balance strategic vision with execution.
• Passion for community-driven products and user trust.

Requirements

• Proven experience at Director level in high-growth B2C environments.
• Strong app product expertise and scaling mobile-first experiences.
• Expertise in growth modeling and data analysis.
• Deep understanding of customer lifecycle management.
• Success in driving product health initiatives.
• Experience leading high-performing product teams.
• Excellent communication and influencing skills.

Benefits

• Opportunity to shape a unique product experience.
• Work in a mission-driven organization.
• Collaborate with a passionate team.
• Flexible working environment.
• Opportunities for professional growth.