Manager of Destination Specialists - Remote

Overview

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We are seeking a driven, high-performing Manager of Destination Specialists to manage a team of individuals, and work closely with the Destination Managers, to ensure that all facets of key destinations are optimized on Viator, as well as our 3rd Party Distribution networks. You will be responsible for your team meeting KPIs, and being aligned, focused, and equipped for success.

As a brand ambassador, you will collaborate with internal and external stakeholders to align on key product offerings, ensuring a competitive edge. This role demands strategic oversight, analytical insights, strong organizational skills, team development, and effective cross-functional collaboration.

In Short

• Manage a team of destination specialists, setting performance goals aligned with company objectives.
• Ensure KPIs are met/exceeded while leveraging data for strategic decisions.
• Provide feedback and support to drive team success and ensure individuals have the tools to succeed.
• Monitor performance metrics and communicate progress to leadership.
• Identify areas for improvement and suggest actionable solutions.
• Collaborate with cross-functional teams to ensure ongoing growth.
• Represent the company at trade shows and industry events.
• Advocate for team feedback on product improvements.
• Drive team development and training on best practices.
• Passion for excellence and continuous improvement.

Requirements

• 4+ years of experience leading and managing teams in a customer-facing environment.
• 3+ years of experience in Customer Success, Sales, or Account Management, preferably in travel.
• Proven experience analyzing data trends and identifying growth opportunities.
• Strong technical and analytical skills, proficient in reporting tools (Salesforce, Looker, Sheets).
• Excellent communication and presentation abilities.
• Ability to coach and develop high-performing teams.
• Creative mindset focused on continuous improvement.
• Highly organized, able to manage multiple tasks efficiently.

Benefits

• Competitive compensation packages including base salary and annual bonuses.
• Remote-friendly approach to collaboration across a worldwide team.
• Flexible schedule promoting work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development programs.
• Lifestyle benefits for personal spending.
• Travel perks including discounts.
• Employee assistance programs for personal challenges.
• Comprehensive health benefits.