Customer Support Specialist - Remote

Overview

Trafilea is a global company that builds communities and transformative brands. We own the brands and take care of the entire customer journey, to deliver wow-worthy experiences that influence and empower millions of people globally.

In Short

• Provide world-class service to potential and existing clients
• Attend to customers' concerns in accordance with standard operating procedures
• Follow the correct process in escalating customer-related concerns
• Keep customers happy and ensure superior customer experience
• Ask open-ended questions to assess customer needs
• Recommend alternative items if the product was out of stock
• Meet and exceed all key performance indicators
• Proactive in providing feedback for customer insights
• Answer Zendesk tickets and assist customers with inquiries
• Perform duties with moderate to low supervision

Requirements

• Strong desire to grow and drive the brand forward
• Ability to communicate effectively through Chat, Email, or Social Media
• Demonstrate empathy and resolve problems quickly
• Must be present 95% to 100% daily

Benefits

• Work in a fast-paced and dynamic environment
• Be part of a global team with over 300 employees
• Opportunity to influence and empower millions of people