Customer Service Retention Specialist - Remote

Overview

The Customer Service Retention Specialist (SXS) is a customer-centric, front-facing, charismatic, talented individual that thrives in a collaborative and challenging environment and is committed to delivering an effortless, efficient, and personalized customer experience.

In Short

• Handle customer service calls and answer billing questions.
• Make policy changes as requested.
• Identify cross-sell/service opportunities.
• Offer additional products to increase retention.
• Handle inbound calls from Toyota Financial Services and Toyota Motor North America.
• Ensure the best experience for Toyota employees.
• Contribute to the organization’s bottom line.
• Step into sales agent role as needed.
• Maintain service quality and metrics.
• Adapt to changes in business requirements.

Requirements

• College degree preferred, solid work experience appreciated.
• 5 years insurance sales experience preferred; 2 years required.
• Property and Casualty Insurance License required.
• Bilingual (Spanish/English) or multilingual preferred.
• Minimum of 1 year insurance customer servicing experience.
• Previous experience with luxury carriers preferred.

Benefits

• Opportunity to work in a collaborative environment.
• Potential for career growth within the company.
• Engagement with innovative auto insurance products.
• Chance to work with a reputable brand like Toyota.
• Commission eligibility for performance-based rewards.