Product Install Technician - Remote

Overview

TouchBistro is looking for a Product Install Technician to join our team! In this position, you will work cross-functionally to support customers using TouchBistro’s POS and Payments solutions. Working remotely, you will help customers configure and test their TouchBistro hardware suite and network within the context of their unique venue, providing them with the confidence and know-how needed to find success at and beyond launch day. Your level of service excellence will be demonstrated through creating customer advocates and amazing customer satisfaction results. Calling all energetic, customer-centric, subject matter experts who thrive in a fast paced environment, this one's for you!

In Short

• Facilitate remote hardware installation appointments with customers, providing customized, step-by-step guidance and recommendations on how to configure their TouchBistro network and hardware within their venue
• Follow best-practices throughout installation appointments and testing, taking ownership of issues as they arise and working with cross-functional teams and partners to find solutions and recommended work-arounds to drive towards go-live and product usage
• Form strong partnerships with internal teams (Product, IT, Development, Sales, Support, and Professional Services) to help elevate the customer voice and experience
• Develop deep knowledge and understanding of the TouchBistro POS and hardware suite, acting as an expert and informing the ongoing evolution of our offerings
• Act as an ambassador for TouchBistro, demonstrating our core values throughout customer-facing interactions and promoting our products and services throughout on-site and remote engagements
• Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint

Requirements

• You are fluent in written and spoken English (Fluency in Spanish is an asset!)
• You have 2+ years of troubleshooting and networking experience
• You are an advanced Apple user (iPad, iPhone, iMac, MacMini)
• You possess a good understanding of restaurant operations
• You are highly adaptable and able to find solutions to complex problems as they arise in different situations, customizing your approach based on customer needs and resource availability
• You are able to articulate complex, technical information to a variety of audiences

Benefits

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches