Community Resource Manager - Remote

Overview

You will assist the Director of Community Engagement in managing a dynamic Community Management Team of Community Agents. As a Community Resource Manager, your role will be crucial in supporting the coordination, development, and HR management of the team, fostering a positive and engaged community environment.

In Short

• Recruitment & Onboarding: Selecting and onboarding Community Agents who align with the organization's values and community goals.
• HR Management: Handle the HR aspects of the Community Management Team, including recruitment, training, performance evaluations, and conflict resolution. Foster a positive team culture and ensure team members are motivated and engaged.
• Assistance in Team Management: Support the Director by handling some management responsibilities within the agent team
• Shift Rota Management: Create and oversee shift rotas to ensure optimal coverage for community engagement across different time zones. Implement effective scheduling strategies to manage workload and maintain a high level of service.
• Collaboration: Work closely with other departments, including Marketing, Customer Support, and Product Development, to ensure a cohesive and aligned approach to community engagement.

Requirements

• HR Experience: You have a proven track record in human resources management, preferably in a community-focused or customer-centric environment.
• People Skills: Your interpersonal skills are exceptional, enabling you to build strong relationships with team members and community members alike.
• Team Leadership: You have experience in leading and developing teams, fostering a collaborative and inclusive environment.
• Organisational Skills: Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities effectively.
• Adaptability: You can adapt to the dynamic nature of community management, staying updated on industry trends and adjusting strategies accordingly.
• Problem-Solving: A proactive problem solver with the ability to address challenges and find innovative solutions.

Benefits

• Exposure to senior global clients.
• Working in an international and integrated team with top talents from different fields.
• A brand-new centrally located office (Holborn) with plenty of creative space to think, take meetings, and collaborate.
• Plenty of opportunities to create big ideas, for big projects, with big impact.
• Flexibility to work remotely: 2-3 days in the office per week, and the ability to work from home, the north pole or somewhere warmer for up to on month each year. We encourage warmer.
• Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and more).
• Treat yourself with loads of perks and offers through Perkbox.
• Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
• Make your money go further through our salary sacrifice pension and childcare schemes.
• A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.