Insurance Sales Advisor - Remote

Overview

The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.

As an Insurance Sales Advisor I on our digital team, you’ll be the first point of contact for customers engaging with us via chat, SMS, or email. You’ll guide individuals through the insurance shopping experience with empathy, speed, and clarity—helping them compare quotes and choose the best option for their needs.

This is an entry-level role designed for individuals passionate about delivering exceptional digital customer experiences and eager to grow their career in sales and customer support. You’ll receive hands-on training and support to become a trusted digital advisor and learn the ins and outs of insurance products and platforms.

In Short

• Respond to inbound customer inquiries across digital channels (live chat, SMS, email) with professionalism and speed.
• Assist customers with understanding quotes, completing applications, and navigating coverage options.
• Proactively engage potential customers via digital outreach to encourage completion of the quote or purchase process.
• Provide clear, accurate, and empathetic communication tailored to each customer’s needs.
• Use internal tools and CRM systems to track conversations and manage follow-ups.
• Collaborate with licensed agents when escalations or complex policy questions arise.
• Meet performance goals related to response time, customer satisfaction, and conversion rates.

Requirements

• One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude is required!
• Strong written communication skills and comfort working in a fast-paced digital setting.
• Ability to multitask and manage conversations across different platforms.
• Flexibility to work occasional evenings or weekends (schedules may vary).
• Coachability and a team-oriented mindset.
• High level of integrity and professionalism.
• Tech-savvy and comfortable using web-based tools and CRM systems.

Benefits

• Unlimited planned PTO (paid time off).
• Health, Dental, Vision & Disability Coverages.
• $100 wellness perk.
• HSA offering + employer contribution.
• 401k with company match.
• Paid Parental Leave Program.
• Internet stipend ($40/month).
• Learning & Development Opportunities.
• Join a team that truly lives their values.