Student Consultant I - Remote

Overview

The Student Consultant I position at the University of Texas at Austin offers an opportunity to provide first-level IT and business service support to the university community, making a meaningful impact through customer service.

In Short

• Provide first-level IT and business service support.
• Handle incidents and requests through clear communication.
• Troubleshoot issues and document resolutions.
• Act as a liaison between customers and internal support staff.
• Maintain accurate logging and referral of customer interactions.
• Participate in continual service improvement projects.
• Work a maximum of 19 hours per week.
• Available to work minimum 15 hours per week.
• Must have reliable home internet connection.
• Fluent in Spanish is preferred.

Requirements

• Passion for helping people.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Demonstrated initiative and problem-solving skills.
• Enrolled in 6 or more credit hours.
• Experience in a customer service environment preferred.
• Ability to manage multiple priorities.
• Analytical and troubleshooting skills.

Benefits

• Gain valuable customer service and IT support experience.
• Flexible working hours.
• Opportunity to work remotely.
• Access to training and development opportunities.
• Potential for career growth within the university.