Inbound Call Centre Agent - Remote

Overview

The Launch Group is recruiting for dedicated and empathetic Contact Centre Agents to manage a caseload of potentially vulnerable customers, delivering timely and professional support.

In Short

• Manage and prioritize a varied caseload of customers.
• Conduct sensitive, solution-focused conversations.
• Review complex information and assess evidence using sound judgment.
• Liaise with internal teams and external agencies.
• Demonstrate empathy and resilience while supporting vulnerable individuals.
• Maintain detailed and accurate case records.
• Seek guidance and escalate cases appropriately.
• Work Monday to Saturday with rotating shifts.
• Full-time position with a pay rate of £12.21 per hour.

Requirements

• Strong communication skills.
• Ability to manage sensitive conversations.
• Experience in customer service or support roles.
• Empathy and resilience in challenging situations.
• Attention to detail for maintaining case records.

Benefits

• Competitive pay rate.
• Full-time hours with rotating shifts.
• Opportunity to make a positive impact on customers’ lives.