Customer Service Representative (French Speaking) - Remote

Overview

A French-speaking Customer Service Representative role focused on providing exceptional support and building long-term client relationships.

In Short

• Respond to client inquiries via phone, email, and chat.
• Identify and resolve client issues through troubleshooting.
• Assist clients with account setup and updates.
• Gather and record customer feedback for service improvement.
• Collaborate with internal teams to ensure seamless service delivery.
• Document interactions and resolutions in the CRM system.

Requirements

• Fluent in French and English with strong communication skills.
• Experience in a customer service role preferred.
• Ability to handle inquiries with professionalism and empathy.
• Familiarity with CRM software is a plus.
• Excellent problem-solving skills.
• Reliable and organized, able to work independently.

Benefits

• Competitive compensation.
• Professional development opportunities.
• Supportive team culture.