GCC Technical Manager - Remote

Overview

The Technical Manager is a go-to expert for our full suite of technical services and solutions including Digital Twin, Sales Gallery Solutions and Virtual Tours. The role works directly with clients and internal teams to ensure smooth onboarding, deployment, and integration of our cutting-edge technology. As the face of The Boundary for our clients, the role combines technical know-how with exceptional interpersonal skills to help customers succeed and unlock the full potential of our offerings.

In Short

• Build and maintain strong client relationships, acting as their trusted partner and advisor.
• Support client onboarding by helping them set up and integrate our Realspace SaaS platform on premise.
• Lead training sessions (in-person) to help clients and sales teams maximize the platform’s potential.
• Troubleshoot and resolve issues proactively, ensuring seamless system installations, including hardware and third-party integrations.
• Stay on top of trends in real estate marketing, SaaS platforms, and metaverse/Web3 opportunities to provide clients with best practices and insights.
• Work closely with internal teams, including client services, IT, product, and sales, to ensure client success.
• Identify opportunities to upsell or cross-sell additional products and services to enhance client outcomes.
• Act as the bridge between clients and The Boundary’s product and support teams, sharing feedback to improve our offerings.

Requirements

• Proven experience in technical management or a related field.
• Strong understanding of SaaS platforms and real estate marketing.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot technical issues effectively.
• Experience in training and client support.
• Willingness to travel across the GCC region.

Benefits

• Opportunity to work with cutting-edge technology.
• Dynamic and supportive work environment.
• Professional growth and development opportunities.