Utility Reconciliation Analyst - Remote

Overview

The role is responsible for the accurate and timely processing of utility invoices, resolution of billing discrepancies, and management of dispute lifecycles to support client operations. This position requires strong attention to detail, ownership of issue resolution, and the ability to manage time-sensitive workflows in a high-volume environment.

In Short

• Process utility invoices within the Cost Management system (BillTrak).
• Monitor and manage multiple workflow states.
• Complete invoice processing within the same business day.
• Investigate and resolve invoice discrepancies.
• Coordinate with external suppliers and internal stakeholders.
• Initiate, manage, and reconcile utility disputes.
• Communicate effectively with internal teams and external partners.
• Maintain accurate records across workflow and dispute tracking systems.
• Perform special projects and reporting/analysis as assigned.
• Adapt to shifting priorities and workload fluctuations.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Strong attention to detail and organizational skills.
• Effective communication and strong collaboration skills.
• Self-motivated with the ability to work independently.
• Proficiency in Microsoft Excel; advanced Excel preferred.
• Strong problem-solving skills.
• Experience with data entry, auditing, or utility billing is a plus.

Benefits

• Opportunity to work in a dynamic environment.
• Engage in meaningful projects.
• Support from a collaborative team.
• Flexible working arrangements.
• Professional development opportunities.