Business Support Analyst - Remote

Overview

As a Business Support Analyst at TechBiz Global, you will assist various teams in managing client initiatives and ensuring high-quality service delivery.

In Short

• Assist teams with initiatives and incidents for clients.
• Ensure controlled and seamless delivery through Release Management.
• Collaborate with delivery and support teams to optimize quality.
• Serve as the primary contact for specific clients.
• Manage client relationships and oversee requests.
• Facilitate technical discussions and prioritize issues.
• Compile statistics related to client requests.
• Ensure timely and efficient service delivery.
• Participate in client meetings and support activities.
• Identify opportunities for process improvements.

Requirements

• Experience in client relationship management.
• Strong understanding of incident and release management.
• Ability to gather and analyze requirements.
• Excellent communication and interpersonal skills.
• Experience in software configuration and quality assurance.
• Ability to work collaboratively in a team environment.
• Proactive approach to problem-solving.
• Experience in providing client support during UAT.
• Flexibility to participate in out-of-hours support.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to work in an innovative environment.
• Career growth and development opportunities.
• Collaborative and supportive team culture.
• Flexible working arrangements.
• Competitive compensation package.
• Access to training and resources.
• Engaging work with top clients.
• Potential for remote work.
• Dynamic and challenging projects.
• Supportive management and leadership.