Accounts Receivable Administrator I (Patient Support) - Remote

Overview

The Accounts Receivable Administrator I (Patient Support) at Tandem Diabetes Care is responsible for managing inbound billing inquiries from patients and healthcare professionals, ensuring accurate resolution and documentation of communications.

In Short

• Manage inbound billing inquiries via phone and email.
• Assess interactions to identify underlying needs.
• Document all communications in the CRM system.
• Provide clear guidance on billing status and payment options.
• Collaborate with internal teams to resolve issues.
• Ensure compliance with HIPAA and other regulations.
• Meet performance metrics for quality and responsiveness.
• Work in a hybrid or remote capacity.
• Participate in required training.
• Other responsibilities as assigned.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2 years of experience in medical billing.
• Understanding of insurance claim processing.
• Strong problem-solving and communication skills.
• Experience with MS Office and CRM systems.
• Knowledge of HIPAA regulations.
• Ability to manage multiple priorities.
• Experience in a HIPAA controlled environment preferred.
• Experience in billing durable medical equipment preferred.
• Experience in diabetes management preferred.

Benefits

• Competitive salary and benefits package.
• Health care benefits available from day one.
• 11 paid holidays per year.
• Minimum of 20 days paid time off.
• 401k plan with company match.
• Employee Stock Purchase plan.
• Supportive and inclusive work environment.
• Opportunities for personal and professional growth.
• Flexible working conditions.
• Focus on employee well-being and joy in the workplace.