Customer Support Specialist - Remote

Overview

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

In Short

• This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.
• Your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.
• This role requires a high amount of problem-solving skills and independence.
• Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
• Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
• Engaging with new leads and users as part of their onboarding process.
• Contributing to the Help Center by creating helpful articles and resources.
• Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements

• Strong communication skills.
• Experience in customer support or related field.
• Ability to work independently and solve problems effectively.
• Familiarity with eCommerce platforms is a plus.

Benefits

• Opportunity to work in a fast-growing startup environment.
• Flexible working hours.
• Remote work options.