Customer Service Representative - Remote

Overview

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be a key point of contact for customers, handling service requests and ensuring a seamless scheduling process. You will represent our company with professionalism and courtesy, delivering exceptional customer support and fostering positive interactions.

In Short

• Answer customer calls with a friendly and professional demeanor
• Schedule appliance repair service requests efficiently
• Respond to inquiries and updates via Teams chat
• Follow up on emails and ensure timely responses
• Manage scheduling for various types of work orders
• Assist technicians in the field with scheduling and coordination
• Handle parts ordering and lookup
• Make outbound calls to follow up on service opportunities
• Address escalation requests and ensure proper resolution

Requirements

• Self-motivated and energetic
• Commitment to providing the highest level of service
• Ability to manage a variety of tasks throughout the day

Benefits

• Support for your growth as part of the team