Machine Learning / NLP Engineer (Working Student) - Remote

Overview

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

In Short

• Implement, fine-tune, and evaluate models such as BERT, Transformers, and modern LLMs.
• Build and optimize RAG pipelines for production use cases.
• Conduct LLM evaluations and benchmarking for accuracy, latency, and robustness.
• Collaborate with engineers and researchers to integrate ML models into our platform.
• Strong Python skills and experience writing clean, maintainable production code.
• Hands-on experience with PyTorch or similar frameworks.
• Solid understanding of Transformers, BERT, LLMs, and deep learning fundamentals.
• Familiarity with NLP tasks such as text classification, QA, summarization, and semantic search.
• Interest in applied ML research and the ability to read & implement recent papers.
• Master’s degree (or currently pursuing a Master’s) in Computer Science or a closely related field.

Requirements

• Experience with audio/acoustic ML: ASR and TTS.
• Experience with vector databases (e.g., Qdrant, Pinecone, Weaviate).
• Exposure to LangChain, LlamaIndex, or other LLM orchestration tools.
• Understanding of LLM evaluation techniques and metrics.

Benefits

• Opportunity to work with cutting-edge LLM, NLP, and speech AI technology.
• Hands-on mentorship and the ability to ship real products that solve customer needs.
• Flexible work environment and growth opportunities.
• The ability to publish your work in blog posts or academic journals.