IT Support Trainee - Remote

Overview

The IT Support Trainee at Sword Health will be part of a collaborative team providing essential support to employees while gaining valuable experience in IT operations.

In Short

• Join a mission-driven startup focused on improving lives.
• Resolve basic support tickets and fulfill service requests.
• Provide end-user support for hardware, software, and access issues.
• Set up and configure new user accounts and devices.
• Assist in the setup and repair of computer equipment.
• Support IT team members on projects and applications.
• Document IT procedures to enhance internal knowledge.
• Contribute ideas for improving support processes.

Requirements

• Degree in IT or related field or equivalent experience.
• Strong interest in IT support and eagerness to learn.
• Basic knowledge of Google Workspace Environment.
• Ability to troubleshoot common technical problems.
• Good communication skills for supporting non-technical users.
• Organized, proactive, and curious about new technologies.

Benefits

• Fast-paced environment with room for creativity.
• Opportunities for learning and tailored mentoring.
• Access to health and well-being programs.
• Remote or hybrid work policy.