Switchboard LGBTQIA+ is a dedicated organization that provides a vital listening service for members of the LGBTQIA+ community, as well as their friends and family. Operating daily from 10am to 10pm, Switchboard offers support through phone, instant messaging, and email, addressing a wide range of topics including sexual health, relationships, mental health, and experiences of hate crimes. The organization values empathy and non-judgmental communication, aiming to create a safe space for individuals to express their concerns and seek guidance. Volunteers play a crucial role in this mission, engaging with service users in real-time and providing compassionate support, while also being prepared to handle challenging conversations.