Switchboard Phone & Chat Volunteer - Remote

Overview

This role involves volunteering to provide support to the LGBTQIA+ community through phone and chat services, offering a listening ear and assistance on various topics.

In Short

• Volunteer to support the LGBTQIA+ community.
• Provide assistance via phone and instant messaging.
• Commit to a 3-hour shift every 2 weeks.
• Engage in real-time communication with service users.
• Handle sensitive topics and provide empathetic support.
• Receive training for effective communication.
• Encourage applications from diverse backgrounds.
• Familiarity with instant messaging platforms is required.
• Background checks will be performed for all volunteers.
• Support for older members of the LGBTQIA+ community regarding past convictions.

Requirements

• Strong communication skills.
• Comfortable speaking with strangers over the phone.
• Familiar with instant messaging tools.
• Good listening skills and ability to lead conversations.
• Attention to detail, especially in writing.
• Ability to evaluate sources of information.
• Understand and support the mission of Switchboard.
• Empathetic nature and non-judgmental approach.
• Essential digital literacy skills.
• Awareness of challenges facing the LGBTQIA+ community.

Benefits

• Opportunity to give back to the community.
• Training and support provided.
• Flexible volunteering hours.
• Chance to develop communication skills.
• Be part of a supportive team.